FAQs

How do I make an appointment?

Our Client Care Team is ready to guide you through the process, help you get matched with a clinician who fits your needs, and answer any questions you may have. Click here to connect with our Client Care Team, or call 215-382-6680 ext. 1. If you are not connected immediately, you will hear back within two business days.

If you’d like to explore on your own, a list of therapists who provide online therapy can be found here. Once you find a therapist who seems like a good fit for you, you may reach out by phone or email using the contact info found on their profile. Please note that email is not a secure form of communication and should not be used to transmit sensitive information.

 

What is the cost?

Online therapy is currently only available with Staff Therapists, and as such intern rates are not available for Online Therapy. Staff therapists offer a sliding scale for those in need.

We currently do not accept insurance directly, however, we are out-of-network providers and can provide you with a statement for you to submit to your insurance company for reimbursement. You should contact your insurance provider to find out if they reimburse for out-of-network mental health services and Telehealth. When you talk to your insurer ask about the following CPT codes: 90791 90832, 90834, 90837, 90847

In addition to these codes, Telehealth also requires a modifier and a Place of Service code.  The statement that we will provide to you will have a Telehealth modifier of 95 and Place of Service  code of 02. Verify these codes with your insurance as well to ensure that your care with us will be reimbursed.

For online therapy, you will be required to pay by credit card. Please find more information on our Fees page.

 

Are there certain situations for which Online Therapy is not ideal?

While we do not treat individuals in active addiction or couples with active violence/abuse, we can refer you to other resources or assist you in conjunction with or after addiction/abuse treatment. For Online Therapy, we will ask you a series of assessment questions. For example, if you have suicidal ideation, a history of physical altercations, an active addiction or other specific risk factors, Online Therapy may not be advised. If you are in these situations, help is available. Visit your nearest emergency room, contact the National Suicide Prevention Lifeline: 1-800-273-TALK (8255), or visit this list of resources

 

How does individual Online Therapy work?

Prior to beginning online therapy, the therapist with whom you would like to work will email you a questionnaire that you will complete and email back. You and the therapist will then schedule a free 20-30 minute online assessment to meet, evaluate whether Online Therapy is the best option for you, and discuss how ongoing therapy will work. If you and the therapist decide to proceed with Online Therapy, you will be sent a new client intake packet to complete and email back, and you will schedule your first appointment. Due to licensing requirements, you must be located in Pennsylvania to participate in Council for Relationships Online Therapy at this time.

 

How does Online Therapy for couples work?

You and your partner will follow the same process as outlined for individual therapy above. Both members of the couple would attend the free online assessment with the potential therapist together. If you become clients, you and your partner will meet together (in the same room) or in a group video chat (everyone in different locations) with each participant in a quiet, private environment. Both clients must be located in the state in which your therapist is licensed in order to be eligible for online therapy.

 

How will I connect with my clinician for my session?

You will connect through Doxy.me, a simple and secure web-based program that allows you to communicate by webcam with your clinician. You will not need to install anything on your computer. Your clinician will send you a link inviting you to join them and you’ll be connected.

 

How is my privacy protected?

We are committed to securing your privacy and confidentiality. Council for Relationships and Doxy.me adhere to all state and federal laws related to protecting health information.

  • Everything you tell your therapist is protected by strict federal and state laws.
  • Doxy.me uses encrypted point-to-point connections and a BAA is included with signup. It is HIPAA-compliant and secure for your telemedicine needs.
  • Doxy.me works automatically in your browser; there is no need to download additional software or plugins. Doxy.me is web-based and neither identifying information nor sessions are recorded.

 

Have a question that wasn’t answered here? Contact our Client Care team or call (215) 382-6680 ext 1.