Academic Support Services Evaluation (Faculty)

Please rate how much you agree or disagree with the statements that follow about the Academic Support Services provided by the Post Graduate Certificate Program. Academic support services are provided to support your involvement in the Post Graduate Certificate Program and to contribute to your successful completion of academic tasks and professional goals. Academic services are divided into five categories – please rate each support activity based on your experience in the program.

5-Strongly agree 4-Agree 3-Neutral 2-Disagree 1-Strongly Disagree N/A-not applicable

Please rate the following statements in terms of your level of agreement with the statement based on the above scale.

I. Information Flow and Availability

Program administration plans the academic calendar, solicits my time availability and informs me of the dates for my course or for supervision in a timely fashion.

The academic administrator requires the submission of my course syllabus one month before the course begins in order to distribute to PG interns so that they are prepared for the beginning of the course.

As an Instructor I receive the course roster, attendance sheet and intern contact information before the beginning of my course and as a Supervisor I receive information about my supervision match within a week or two of the beginning of supervision. This provides time for us to confirm our schedule and meeting circumstances.

Grade Forms are distributed in a timely fashion and they are completed and returned to the Academic Administrator when interns have completed their requirements, which is within a month of the end of the course. If there are factors affecting the prompt submission of Grade Forms, these are addressed in consultation with the administrator.

The Post Graduate Program is well organized and run effectively.

The three Faculty Forums which are scheduled annually and involve all faculty, serve to inform me of program issues, changes or concerns. These meetings involve me in problem solving and decision making about programmatic issues when relevant. The review of students helps me understand the students and their particular needs as I prepare my course or prepare to engage in supervision.

II. Communication Quality

My questions requesting information are answered in a timely fashion with the information I request.

If I have a concern that can’t be answered immediately, the program administration helps resolve the concern.

Communication between the interns and faculty are expedited so that issues, questions, and processes can be clarified.

Program administration respond to my calls and e-mails in a timely fashion.

Program administration handles problem-solving quickly and effectively.

Communication from program administration is clear and relevant to my role as an instructor and supervisor.

Program administration is consistently available to help me address problems with particular class participants or particular supervisees in order to develop a plan of action.

III. Professional Advisement

The PG director reviews syllabus changes when substantial and helps to clarify the inter-relationship between knowledge areas, educational objectives, Student Outcomes and Faculty Outcomes.

Program Administration assists me with problems or difficulties that may arise with particular class participants or supervisees.

If I am having personal difficulties, program administration provides personal attention to help me resolve my difficulties and helps develop a plan that balances program responsibilities and personal circumstances.

The program Director and Academic Administrator are available and responsive.

If issues arise related to professional development and the fulfillment of my role within the PG program, the Director is available to discuss these issues with me and work out a plan that will enable me to fulfill my potential as an Instructor or a Supervisor.

IV. Client Care Department Services

The Client Care Staff are responsive to my inquiries about interns that I am supervising related to their issues or my concerns about client assignment, availability and scheduling.

V. Physical, Instructional, Technological and Clinical Resources

The program provides sufficient administrative and instructional space to permit me to fulfill my teaching and/or supervision responsibilities.

As a faculty member, the program provides me with sufficient clinical, instructional and technological resources to deliver instructions to my students in accordance with the academic requirements of the program curriculum.

As a supervisor, the program provides me with sufficient clinical, instructional and technological resources to successfully provide clinical training in accordance with the practice component requirements of the program curriculum.

Please provide feedback related to the following questions.

General feedback about Academic Support Services in the Post-Graduate Program affecting your role as an Instructor of Supervisor.

Recommendations for improvements in particular Academic Support Services procedures that would improve the performance of your role in the program.

How does the functioning of the program administrators affect your experience of the Post-Graduate Program and affect the quality of the training experience?

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