Academic Support Services Evaluation (Interns)

Please rate how much you agree or disagree with the statements that follow about the Academic Support Services provided by the Post Graduate Certificate Program. Academic support services are provided to support your involvement in the Post Graduate Certificate Program and to contribute to your successful completion of academic tasks and professional goals. Academic services are divided into five categories – please rate each support activity based on your experience in the program.

5-Strongly agree 4-Agree 3-Neutral 2-Disagree 1-Strongly Disagree N/A-not applicable

Please rate the following statements in terms of your level of agreement with the statement based on the above scale.

I. Information Flow and Availability

The information provided to the students about admissions, requirements of the program and the scheduling for Orientation was received in a comprehensive and clear way.

The academic calendar for the training year is comprehensive and distributed in a timely fashion.

Registration forms for the courses and supervision are distributed and processed in a timely fashion based on the academic calendar.

The course syllabi, reading packets and PDF's of required readings for courses are complete and distributed before courses begin so that requirements for the courses can be fulfilled.

The evaluation forms for the courses and supervision are distriuted in a timely fashion.

Grade forms are distributed in a timely fashion based on the instructors completion of the forms.

I have experienced the program as well organized and run effectively.

II. Communication Quality

My questions requesting information are answered in a timely fashion with the information I requested.

If I have a concern that can't be answered immediately, the program helps to resolve the concern.

Communication between the interns and faculty are expedited so that issues, questions, and processess can be clarified.

Program administration respond to my calls and emails in a timely fashion.

Program faculty respond to my calls and emails in a timely fashion.

Program administration handles problem-solving quickly and effectively.

Communication from program administration is clear and relevant to training issues and responsibilities.

III. Academic and Personal Advisement

If I am having problems related to aspects of the program or need advice about how to proceed with the program, the administration responds to my request with personal attention.

If I am having personal difficulties, program administration provides personal attention to help me resolve my difficulties or propose a plan that balances program and personal responsibilities.

Program administration and faculty are helpful in their response to my learning issues and working out adaptations that enable me to maximize my performance.

Faculty are responsive to my inquiries related to class or in general about cases and professional information.

The program provides information related to professional options after graduation.

Program administration offers information and advisement related to preparation for MFT licensure.

The program Director and Academic Administrator are available and responsive.

The faculty are open to mentoring interns based on request and interest.

IV. Financial Services

Financial services are handled in an organized, confidential and respectful manner.

Options for financing tuition payments are available and very helpful to me in meeting my financial responsibilities.

The records and documentation of financial responsibilities are always in order.

V. Client Care Department Services

The procedures for providing schedules, receiving client assignments and communicating changes in scheduling works well with the Client Care Staff.

Communication with the Client Care Staff is professional and respectful.

I am able to communicate with the Client Care Staff about special needs and problems in a productive way that helps address the need and resolve the difficulty.

The tracking of clinical hours and supervision hours by the Client Care Staff, and the distribution of a computerized form that records all my clinical activity to date is helpful in providing information about my progress toward fulfilling program requirements.

When client flow through intake is slow, the Client Care Staff are still courteous and helpful.

VI. Academic Resources and Student Support Services.

The program provides me with sufficient tools and services to assist me in satisfying the requirements of the program, and to successfully achieve the educational goals identified by the program.

Please provide feedback related to the following questions.

General feedback about Academic Support Services in the Post-Graduate Program.

Recommendations for improvements in particular Academic Support Services procedures.

How does the functioning of the program administrators affect your experience of the Post-Graduate Program and affect the quality of the training experience?

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