Online Therapy

We offer Online Therapy as an alternative to traditional in-person therapy. Online Therapy allows us to offer our high-quality therapy services to people throughout Pennsylvania and New Jersey who are unable to leave home due to social distancing constraints.

Online Therapy is as effective as face-to-face therapy

Our Online Therapy is delivered via video conferencing software called Doxy.me, not instant messaging or voice calls. Research has shown that this method is just as effective as in-person therapy.

  • It’s professional. CFR Online Therapy allows you to connect with your therapist in a safe and private online environment. Our Staff Therapists are some of the best in the Philadelphia area, and now you can meet with them online from anywhere in the state of Pennsylvania. Council for Relationships is committed to ensuring the highest quality of care, so our Staff Therapists have undergone extensive Online Therapy training. We want to make sure that you are just as satisfied with your Online Therapy experience as our clients have been with our face-to-face therapy services for over 85 years.
  • It’s convenient. Online Therapy lets you talk with your therapist in the comfort of your own home. This also means that you’ll save time that you would have spent traveling to the office.
  • It connects you to qualified clinicians. You are no longer limited to local therapists. Council for Relationships Online Therapy makes it possible to see one of our specialized Staff Therapists in Pennsylvania and New Jersey.

 

Submit the form below to request an online therapy appointment. A member of our Client Care team will reach out to you on the same business day or early on the next business day. Client care coordinators can help you identify a clinician, or you can find for yourself. You can connect with the Client Care team over the phone at (215) 382-6680 ext. 1. They are available to answer any questions you may have. Client Care will select a therapist on your behalf, but you have the options to select your own therapist. All of our therapists are offering online therapy, so please visit the Find a Therapist directory to browse by specialty area, type of therapy, hours, and more.

To expedite the scheduling process, please complete the more detailed Request an Appointment form. If you prefer to share that information verbally, please complete the short form below:

  • This field is for validation purposes and should be left unchanged.

The Process

  1. After you have connected with a therapist, they will reach out to set up a brief phone call to assess your needs. The therapist will determine if online therapy is an effective option for you. If it is, you and your therapist will schedule your first online appointment.
  2. Your therapist will send you Council for Relationships’ Online Therapy Intake Packet, which you will complete and email back to them prior to your first online therapy appointment.
  3. Your therapist will email you a link to join them for your session via doxy.me, our videoconferencing platform. To join the session, just click the link in the email you received, enter your name, and you will be placed in the “virtual” waiting room until your scheduled session time. See below for technology requirements. You can also visit http://cfr.doxy.me and select your clinician’s room name.

  1. Moving forward, you and your therapist will discuss goals, determine the frequency of sessions, and create a plan for your treatment.

 

Current Clients – If you are already seeing a clinician at Council for Relationships, transitioning to online therapy is a simpler process. Communicate directly with your clinician to find out their availability and to determine the best way to proceed.

 


Requirements

Like any therapeutic approach, there are limitations to Online Therapy. Here’s a summary of the main requirements for Online Therapy:

  • Location – We are only able to provide this service to clients who are located in Pennsylvania and New Jersey, the state where our participating therapists are licensed. You will also need to be in a private and quiet location for your Online Therapy sessions. We recommend a well-lit room with no distractions.
  •  Technology – You will need a computer or tablet (phones can be used, but are not preferred) with a web camera, microphone, and speakers. You will need to use Firefox or Chrome as your internet browser. For optimal call performance, it is important that you are connected to high-speed internet. You can test your internet speed here. Our Online Therapy is delivered via a video conferencing software called Doxy.me.

Costs

As a nonprofit organization committed to providing therapy for all, our fee structure is unique. Our fees vary by clinician. Costs for online therapy generally range from $75 – $150+ but many clinicians are willing to make arrangements based on your situation. CFR is currently not in network with any insurance plans.

For online therapy, you will be required to pay by credit card. Please find more information on our Fees page.

Payment Methods – Payment is due at time of service. We accept cash, check, credit card, HSA (Health Savings Account), and FSA (Flexible Spending Account).

Insurance – CFR is not currently in network with any insurance plans. Each plan is different, however, and you may be eligible for reimbursement of a portion of your fees directly from your insurer. We can provide a statement for you to submit for reimbursement.


Confidentiality

Confidentiality is extremely important to us. Information that you reveal during treatment will be kept strictly confidential. The laws that protect the confidentiality of your personal information, such as HIPAA, also apply to Online Therapy. As such, information disclosed during the course of therapy or consultation is generally confidential. There are exceptions to this, however, that include the following:

  • If you disclose your intention to inflict physical harm to yourself or another person;
  • If you disclose that physical or sexual abuse or serious neglect of a minor child has occurred;
  • If we receive a signed, valid court order requesting records; and
  • In addition CFR clinicians (therapists, psychiatrists, counselors, or clinical supervisors) directly involved in your care may communicate with each other about your treatment. If you were seen previously in therapy at CFR, your new therapist may review your prior file in order to ensure continuity of your treatment.

 

Frequently Asked Questions

Our Client Care Team is ready to guide you through the online therapy process, help you get matched with a clinician who fits your needs, and answer any questions you may have. Click here to connect with our Client Care Team, or call 215-382-6680 ext. 1. If you are not connected immediately, you will hear back within two business days.

All of our therapists are currently providing online therapy, our directory can be found here. Once you find a therapist who seems like a good fit for you, you may reach out by phone or email using the contact info found on their profile. Please note that email is not a secure form of communication and should not be used to transmit sensitive information.

Online therapy is currently being offered on a sliding scale for those in need. We currently do not accept insurance directly, however, we are out-of-network providers and can provide you with a statement for you to submit to your insurance company for reimbursement. You should contact your insurance provider to find out if they reimburse for out-of-network mental health services and Telehealth. When you talk to your insurer ask about the following CPT codes: 90791-95, 90832-95, 90834-95, 90837-95, 90847-95. The Place of Service code of 02. Verify these codes with your insurance as well to ensure that your care with us will be reimbursed.

While we do not treat individuals in active addiction or couples with active violence/abuse, we can refer you to other resources or assist you in conjunction with or after addiction/abuse treatment. For Online Therapy, we will ask you a series of assessment questions. For example, if you have suicidal ideation, a history of physical altercations, an active addiction or other specific risk factors, Online Therapy may not be advised. If you are in these situations, help is available. Visit your nearest emergency room, contact the National Suicide Prevention Lifeline: 1-800-273-TALK (8255), or visit this list of resources.

You and your partner will follow the same process as outlined above. You and your partner will meet together (in the same room) or in a group video chat (everyone in different locations) with each participant in a quiet, private environment. Both clients must be located in the state in which your therapist is licensed in order to be eligible for online therapy.

You will connect through Doxy.me, a simple and secure web-based program that allows you to communicate by webcam with your clinician. You will not need to install anything on your computer. Your clinician will send you a link inviting you to join them and you’ll be connected.

We are committed to securing your privacy and confidentiality. Council for Relationships and Doxy.me adhere to all state and federal laws related to protecting health information.

  • Everything you tell your therapist is protected by strict federal and state laws.
  • Doxy.me uses encrypted point-to-point connections and a BAA is included with signup. It is HIPAA-compliant and secure for your telemedicine needs.
  • me works automatically in your browser; there is no need to download additional software or plugins. Doxy.me is web-based and neither identifying information nor sessions are recorded.

Have a question that wasn’t answered here? Contact our Client Care team or call (215) 382-6680 ext 1.